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TERMS & CONDITIONS
MANUFACTURER'S LIMITED WARRANTY Standard warranty covers the parts and labor for 90 days from the date of purchase unless otherwise specified. Product must be assembled as per the directions provided to you in this package. Customer is responsible for all shipping and handling cost associated with warranty replacement parts. Please include a copy of the packing list and a detailed letter explaining any trouble you may be experiencing when returning items to us for warranty related issues. Ship all warranty related returns to: The BAS SystemWarranty covers correction, replacement or refurbishing original product to a proper working condition and matching the level of aesthetic wear to that of product delivered to us for warranty repair. The BASTM System will not be held responsible for any claims if the product is misassembled in any way, shape or form. Manufacturer’s warranty plus any extended warranty will be completely null and void if product is misassembled or misused or modified. RETURN POLICY We will gladly accept any return within the 30 day trial period, provided the item is in new or like-new condition. You will need to contact our Customer Service Team at 1- 800-481-6114 and request a Return Authorization number (RA#). Please mark this number on the package when returning. ALL RETURNS ARE VERIFIED FOR RA#. Any package missing a RA# will be refused and returned to sender at sender’s expense. Packages containing expired RA#s may be refused and returned to sender at sender’s expense. Return packages must be post marked within seven (7) days of the RA# issue date. If merchandise is received after 15 days after the RA# is issued then merchandise will be subject to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED 30 DAYS AFTER THE RA# ISSUE DATE MAY BE REFUSED AND RETURNED AT SENDER’S EXPENSE WITHOUT ANY REFUND. Refunds are issued after product is received and inspected. Refunds are not issued at time of issuance of return authorization. Customers on a multiple pay plan will not be billed additional monthly installment(s) as long as the goods are received before the next applicable installment bill is generated. If you are charged any additional monthly payments and merchandise is returned within the 15 days after the issuance of return authorization date, you will be refunded any additional payments.DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER. This number can be obtained by contacting our Customer Service Team at 1-800 481-6114 from Monday to Friday during business hours of 7:00 AM to 7:00 PM Pacific time. ADDITIONAL RETURN TERMS AND CONDITIONS • All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. • RETURN PERIOD- Our 30-day return policy starts from the day your product is received and expires 35 days from the date we actually ship product to you initially. • A Return Authorization number must be obtained in the 30 day return period as mentioned above. • Returns must be received at our facility within 15 days of when the Return Authorization number is generated and given to you by phone. • The initial trial shipping, handling and processing costs are non-refundable. • You will be responsible for paying all return shipping to deliver product to our facility • Allow up to 8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after up to 8 weeks, contact us (1-800 481-6114) immediately before calling your credit card company). Send all returns via a shipping method that can be tracked with a proof of delivery or confirmed (UPS/ FedEx / USPS Priority mail) to: The BAS System Along with your return please be sure to include the following: PAYMENT INFORMATION The BAS System Checks are accepted only upon the condition that customer agrees if any check is returned unpaid, The BAS System may then debit customer's checking account for that amount of the check, plus a processing fee (and any other applicable fee), as permitted by state law. NSF transactions will be charged an additional $25 NSF fee on every additional attempt to clear funds. All checks and E-Checks transactions are processed electronically. ORDER DELIVERY TIME REFUSED DELIVERY Initial shipping and handling charges are non-refundable. Refunds on authorized returned trial offer product will be processed within 30 days of receiving returns. Allow up to 8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after up to 8 weeks, contact us (1- 800 481-6114) immediately before calling your credit card company). Partial refunds may apply if product is received incomplete or returned after RA# allowable date. Customer who originally paid by Check By Phone or by electronic check withdrawal will be issued a refund check within four (4) weeks of us receiving and approving return. Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility in the circumstance that no refund is issued because we are unable to identify that return was ever received at our facility. COLLECTION FEES AND GENERAL PAYMENT ITEMS Customer is responsible for all collection and attorney fees in the event we have to place your unpaid balance with a third party collection service. Notify us immediately if your credit card information changes, especially if you are on a payment program with a future outstanding balance. Customers paying using our payment/installment option are notified that their said payable balance to us may be sold or assigned to a third party financial institution without notification under all of the above stated terms and conditions. CUSTOMER SERVICE HOURS: Monday to Friday 7:00 AM to 7:00 PM Pacific time |